Complaints

At Purple Cactus Properties, we aim to provide a high standard of service. If you are dissatisfied with any aspect of our service, we would like the opportunity to resolve your concerns.

Please send your complaint in writing to:

Email: complaints@purplecactusproperties.co.uk

Please include:

• Your full name
• The property address (if applicable)
• Details of your complaint
• Any relevant supporting information
• The outcome you are seeking

We will acknowledge your complaint within 3 working days and aim to provide a full response within 15 working days. If you remain dissatisfied after receiving our final response, you may be able to refer your complaint to our independent redress scheme in accordance with our Complaints Procedure.

Our Complaints Procedure also makes reference to, and includes links to, the National Code Complaints Procedure, outlining the circumstances in which a student can lodge a complaint with the Codes Complaints Investigator (CCI) where applicable.